Sales Operations Lead, AWS Marketplace

Sales Operations Lead, AWS Marketplace
Amazon, Singapore

Experience
8 Years
Salary
0 - 0 USD
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Graduate
Total Vacancies
1 Job
Posted on
Dec 15, 2020
Last Date
Jan 15, 2021
Location(s)

Job Description

The Amazon Web Services (AWS) Marketplace team is looking for an Operations Specialist to join our fast-paced team. The AWS Marketplace is an online store that helps customers find, buy, and immediately start using software and services that run on the AWS Cloud. This is an exciting opportunity to help deliver on our mission to bring Amazon’s e-commerce expertise to cloud software and fundamentally change how software is discovered, purchased, and deployed by AWS customers.

The Sales Operations Specialist role will own and execute the sales operations for Marketplace sellers and partners. The role requires someone who can learn concepts quickly, and apply them to problem solve and come up with creative solutions. S/he will drive operational improvements to add value, eliminate waste, and improve the CX. There is opportunity to drive change and improvement, and to join a growing team. The ideal candidate has strong attention to detail, can execute well to deliver results, interact with external parties to resolves escalated issues, strong customer obsession, high level of ownership, and a drive to improve current processes.

The responsibilities include:
· Perform the operations to drive business performance, meeting quality and service level goals.
· Perform the seller and customer escalation and support process.
· Contribute to the creation of new processes.
· Perform quality control functions to ensure high quality output.
· Collaborate with multiple stakeholder to maintain successful operations.

Job Specification

BASIC QUALIFICATIONS

- Bachelor's degree
- 8+ years of program or operations experience, preferably within sales or technical organizations.

PREFERRED QUALIFICATIONS

Strong customer service, organizational, process, and workflow skills.
· Experience driving process improvements.
· Demonstrated collaborative skills and ability to work well within a team.
· Strong analytical abilities.
· Self-motivated with critical attention to detail, deadlines and reporting.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

Job Rewards and Benefits

Amazon

Information Technology and Services - Seattle, United States
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