Order And Fulfilment Supervisor

Order And Fulfilment Supervisor
ABB, Singapore

Experience
2 Years
Salary
0 - 0 USD
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Graduate
Total Vacancies
1 Job
Posted on
Jan 28, 2021
Last Date
Feb 28, 2021
Location(s)

Job Description

Take the next step in your career at ABB, working in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

The mission of the Planning & Fulfillment function is to support profitable growth by ensuring the accurate tactical planning of our demand and our operations, optimizing inventory and resource management and the perfect fulfillment of customers’ orders. This mission is achieved by balancing and improving five metrics: customer on-time delivery, inventory, lead-time, forecast accuracy and resource optimization.

The ABB's Process Industries team engineers and delivers automation solutions from device to monitoring and control, ensuring our customers get the most out of their investment. Our digitalization solutions help improve plant and enterprise productivity, while reducing maintenance and energy costs. Deep domain knowledge enables us to truly understand and address the challenges and opportunities of Industrial Automation.

You will provide internal and external customer support (e.g. order assistance, payment related assistance) for Industrial Automation; Process Control Platform and coordinate with relevant resources to have complete case ownership and to increase customer satisfactions. Reporting to Customer Support Manager and being responsible for customer order fulfilment, processes implementation and execution in order to achieve target levels of on time delivery to divisions, operational efficiency and customer satisfaction.

Your responsibilities

Ensuring proper order processing with correct price quoted by pricing managers.

Ensuring on time delivery of goods to divisions as well as identify and follow up closely on customer issues related to customer orders fulfillment.

Proactively inform local divisions about issues status and ensure the timely resolution of customer issues (e.g, order fulfillment and payment) by coordinating with Local Division, Planning and fulfillment, Controlling, and other internal and/or external teams.

Recommending appropriate solution for requests by local divisions and coordinating with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, invoice) is in place.

Developing, implementing and maintaining the order and fulfillment processes. Participating in order and fulfillment related development projects (e.g., tools, competences, resources).

Establishing regular reports and statistics of the order and fulfillment process.

Motivates, organizes and encourages teamwork within the workforce to ensure productivity and Key Performance Indication (KPI) targets are met.

Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Job Specification

Your background

Degree with Minimum 5 years relevant experience in similar role(s).

Experience in people management and working with teams.

Demonstrate working knowledge of supply chain/order fulfillment/Import/export business processes, experience in SAP.

Knowledge/ Aptitude for interface messages between systems will be an advantage.

Ability to work with cross functions, Virtual team to understand business application layer functions.

Ability to resolve issues independently.

More about us

Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together.

Job Rewards and Benefits

ABB

Industrial Automation - Dubai, United Arab Emirates
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