Senior Analytics Specialist
Samsung, Singapore
Job Description
Role and Responsibilities
Roles & Responsibilities
Perform analysis, identifies root cause and lead process improvement projects to improve Service Cost, Warranty, Return and Risk Management in aftersales service in South East Asia region.
Collaborate with subsidiaries and business partners to improve efficiency and reduce pain points in Warranty Operations
Monitor Service expense (Actual, Forecasting, Planning) and report to management
Review the process to identify potential risk factor to ensure the health operation
Assess sub’s operation level to prevent from any potential issue related to Return, SVC Cost
Monitor the Key Performance Index for Returns and Warranty
Responsible of ensuring that subsidiaries have adequate return operation
Communicate and coordinate all related and external team effectively to align execution plans for task.
Job Specification
Skills and Qualifications
At least 5 ~ 8 years of experience in Customer service, process improvement, Cost Management or Warranty operations areas
Excellence in data analytic
Project management experience is preferred
Positive with can-do attitude and passion for driving excellence
Adapt in fast-paced regional environment
Good interpersonal skills, multi-task and ability to follow-up.