Operations Control Centre Analyst (IT)
Rentokil Initial, Singapore

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology.

Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

The Rentokil Initial family of businesses:

Rentokil Pest Control is the world’s leading commercial pest control company, operating in 70 countries and

ranked in the top 3 in 65 of those countries.

Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who

provides quality, diligent and friendly services to all customers.

In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focusing on top quality products and services.

Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia amp; Pacific. Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth.

We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead

their respective fields.

Across all of our operations globally, we have a positive reputation amongst our customers for our

knowledge and integrity.

We have central support functions of Human Resources, IT, Finance, Legal and Marketing amp; Innovation in the Rentokil Initial Head Office locations and in country.

Working within our functions departments, you would be supporting all of our businesses within Singapore (Rentokil Pest Control amp; Initial Hygiene)

Your day-to-day responsibilities will include:

• Hosting and storage service monitoring, responding to alerts and taking action to ensure the availability of business services
• Network services monitoring, and liaising with network service providers to manage and resolve WAN incidents and issues.
• Operate and manage the virtualization infrastructure (VMware).
• Incident management using our ITSM Framework and platform (ServiceNow).
• Regular systems maintenance tasks (configuration, patching, policy compliance).
• Perform operational procedures, including hardware configuration, installation and maintenance.
• Document and maintain documentation for system configuration changes
• Build and deploy Linux and Windows hosting platforms using documented procedures and virtual infrastructure management tools (vSphere).
• Liaise with our IT business partners and service delivery organizations for service recovery and data backup services and solutions.
• Able to serve Pacific’s time when needed
• Able to serve Pacific during local bank holidays

Requirements

• VMware Certified Professional
• Diploma or Degree in Information Technology preferred
• Minimum 2 years in an Enterprise environment working with large scale scale mixed mode server monitoring
• Demonstrates a passion for world class infrastructure technology operations.
• Demonstrates excellent analytical problem solving abilities.
• Good awareness of three or more of the following products/solutions:
  • Hypervisor - VMware + vSphere
  • Storage - VMware VSAN
  • Platforms - Windows Server 2008+ and Linux Red Hat 5+
  • End User Compute - Citrix XenApp
  • Networks - Cisco network switches and firewalls
• Basic scripting (PowerShell)
• Monitoring of a medium to large scale infrastructure environment (minimum 500 platforms, mixed estate).
• Ability to install, configure and maintain infrastructure systems and solutions to specification.
• Excellent attention to detail, performs tasks and add extra value to complete tasks where necessary, to a high standard.
• Ability to identify improvements to processes and procedures and communicate them with team to effect change.

Benefits

Equal Opportunities:

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination.

We also place emphasis on workplace diversity which means that we are serious about creating an inclusive

environment that acc

Job Rewards and Benefits