Associate Consultant/Consultant
Darwin, Singapore
Job Description
Our mission and vision
Thomsons Online Benefits is Changing Benefits. For Good. Our unique and innovative SaaS platform takes employee engagement to a whole new level. We are fast paced, ambitious, people focused and on a journey to dominate the global benefits market.
We are in the midst of one of the most exciting times in the company’s history and while we are already recognised as the global leader in our industry, we will not become complacent. We continue to work to revolutionise the market and our PINK people are what makes this possible. We are passionately committed to going the extra mile for our clients, partners and people. Our values to ‘be brilliant together’, ‘maximise potential’ and to ‘challenge everything, deliver excellence’ are part of our unique culture. This is the PINK glue that binds us.
It is time for Thomsons Online Benefits to continue its success. We truly believe that using our platform and products can impact and improve people’s lives. In fact, nearly 2 million people are already using our platform (Darwin). That’s a lot of people enjoying their flexible benefits!
About the Team
The current version of the DarwinTM benefits platform has been developed by Thomsons over the past ten years. It is a market leading and specialised global platform that requires specific training and accreditation for consultants to be proficient in delivering programmes and projects. The services are only offered to market and clients through our Solutions Delivery team and a very limited number of staff from our parent company Mercer.
The Thomsons Solutions Delivery team are responsible for implementing DarwinTM to our clients as well as managing any changes to the clients’ requirements whilst using the DarwinTM platform and services. The SD team plays a critical role in helping our clients realise value from their investment in our technology.
Implementing Thomsons’ solutions is very specific to our organisation and platform. All levels of consultants are required to go through a structured on-boarding and training induction which includes a mentoring system with experienced team members in our London office and is initially spread over a six month period. This is enhanced with practical experiences working alongside experienced resources to ensure the DarwinTM specific methodology and ways of working are learnt.
Depending on the seniority, a DarwinTM consultant is required to possess both technology understanding as well as business skills in consulting, organisation and programme and project management. As the consultant gains experience, the size of client work and complexity increases.
The role and your mission
The Associate Consultant/Consultant is responsible for executing the end-to-end implementation and system enhancement programmes for our clients. The clients we work with are large, global blue chips and household names with thousands of employees worldwide. Thomsons’ technology, Darwin is used to manage benefit choices for their employees and to facilitate the administration of these programmes. Our Consultants will need to work closely with both the client and internal stakeholders within Thomsons to successfully roll out the program for our clients.
- Manage the delivery of any new client implementation and annual renewals using a pre-defined methodology as a guide. Provide post launch support to client services team
- Conduct fact find and requirements gathering sessions with clients and consolidate all information gathered in pre-defined approach
- Build and establish strong rapport with client through proactive engagement and ability to provide creative solution for client
- Establish project plans, manage timelines, track and report progress
- Perform system configuration, plan and execute User Acceptance Testing; ensure proper documentation are in placed
- Investigate issues and support in any enhancement requests as and when required by clients
- Accountability for delivery according to project budget, time and quality standards
Requirements
What skills and values you will bring:
- Strong demonstrable project management and organisation skills, ideally within a recognised methodology
- Excellent relationship and stakeholder management skills ability to create and maintain long lasting client relationships
- Strong attention to details amp; possess organisational skills
- Proficient in Excel (data analysis amp; manipulation)
- A proactive approach and the ability to take initiative, make decisions and deliver results
- A flexible communicator, facilitator, influencer and problem solver
- Experience of product configuration or IT systems development
- Ability to mul