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Director - Customer
Versent, Singapore
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 13, 2021
Last Date
Apr 13, 2021
Location(s)
Job Description
Versent is an Australian-born technology company, focused on architecting, building amp; operating cloud native applications, data streams, platforms and services. Our solutions are centred around AWS and best of breed technology. From a stand-still start in 2014, we've grown to over 380 family members both locally and internationally. With a diversified offering in professional services, managed services and product, we are poised for significant growth in 2021.
Versent is an Australian-born technology company, focused on architecting, building amp; operating cloud native applications, data streams, platforms and services. Our solutions are centred around AWS and best of breed technology. From a stand-still start in 2014, we've grown to over 360 family members both locally and internationally. With a diversified offering in professional services, managed services and product, we are poised for significant growth in 2020.
The role
The key purpose of the Director (Customer) role is to ensure high quality delivery in line with agreed commercial outcomes and to focus on net new growth, customer growth and continuity in accounts for their customer, region, or segment. This is achieved through the expertise that the role brings to the strategic discussions. The Director is accountable for the success of our professional services business providing delivery, people, demand planning, customer partnering and commercial management leadership across Versent engagements within customer accounts. Further to this, the Director is accountable for overall Versent customer outcomes across Professional Services, VMS and partners, depending on the solution required. The Director is the key escalation point for any issues requiring senior input or resolution.Skills and experience required for success- Focusing on customer needs and satisfaction by setting high standards for quality amp; quantity, monitoring amp; maintaining productivity, working systematically amp; consistently achieving project goals
- Leading others, managing resources and delegating effectively; coaching, supporting and developing others
- Establishes good relationships with customers and staff; build effective external networks and elates to people of all levels and manages conflict effectively
- Projects credibility; gains clear agreement and commitment from others by persuading, convincing and negotiating
- Speaks clearly and fluently, expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skills and confidence
- Analyses information for greater understanding of a problem to provide workable solutions and make rational judgements to a problem
- Manage profit and loss, by actively managing expenses, margin and utilisation while also growing revenue
- Work strategically to realise organisational goals and take into account a wide range of issues across and related to the organisation
- Adapts to changing circumstances, dealing with ambiguity and adapting self to different people or situations; ability to 'think on your feet'
- Make prompt, clear decisions taking responsibility for actions, people and projects - initiating and leading activity
- Written, oral and presentational skills, and communicating effectively with people
#LI-SC1
OUR CULTUREAt the core of what we do, we're an engineering company. We value our people more than commercials and put culture at the centre of everything. Some of the things we do to bring the team together are end of month social and drinks, both family and Versent Christmas parties and weekly knowledge sharing sessions.We embrace the notion of Family at Versent, working together to achieve outstanding success. We have monthly social events to bring everyone together, often supporting charity initiatives such as TourXOz and RUOK Day. We're supportive of bringing both kids and dogs into the office (which makes it a bit more lively!) and have a flexible work environment.VERSENT VALUES AND BEHAVIOURSPeople:We believe in a positive team with family spirit, because life is too short for anything else.Customer:We create remarkable experiences for customers and treat them as we wish to be treated.Quality:Be Artisans who care for their craft and lead change through continuous improvement. Job Specification
Versent
Information Technology and Services - Singapore, Singapore