You are part of a growing team of technical consultants in the organisation. This team is responsible for the provision of solutions to address the requirements from existing / potential clientele. Together with the other teams, you will participate in the research and development of new and improved approaches to enforce our market position.
- Stay up-to-date with the latest developments in the Atlassian ecosystem
- Work directly with our customers and partners, providing subject matter expertise during implementation of our software products.
- Responsible for software configuration and end-user training.
- Mentor / train support team members and recommend corrective actions to resolve product related issues.
- Capture customer and partner needs across technical areas.
- Respond to customer product inquiries via telephone and email.
Requirements
- A degree/diploma in IT or related engineering discipline.
- Good knowledge of system/application administration, preferably in Windows and UNIX.
- Preferably with 1 or 2 years of experience working in a helpdesk/service desk or IT related environment.
- Knowledge of any programming language is a plus
- Possess administrative knowledge of Atlassian products will be an added advantage.
- Possess excellent communication skills in English (both written and spoken).
- Possess good interpersonal skills coupled with a positive work attitude.
- A team player and proactive in identifying areas of improvements within the internal support domain.
- Traveling in SEA region may be required
Applicants should be Singaporean citizens or hold relevant residence status.
Only shortlisted candidates will be notified.
Benefits
- Training amp; Development
- Paid Time Off
- Flexible Working Time
- Medical