Who are Tyk, and what do we do?
The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services.Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!) If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Singapore Post and Skills Future Singapore, to global organisations like the Financial Times, and Starbucks. We have a varied user base hailing from every continent even Antarctica.
Our Mission
The internet started by connecting mainframes, by the end of the 20th century 600m desktop and laptop computers exchanged email and web-traffic. Today around 15 billion ‘things’ are connected to the internet, growing at a rate of a billion per year. Tyk are committed to enabling interconnectivity between systems and between devices. We’ve started by building an API Management platform.
Total flexibility, default remote, radical responsibility
We offer unlimited paid holidays and remote working from anywhere in the world, for everyone for real. Why? Tyk was founded on the principle of doing things differently and offering flexibility and autonomy to our employees are two principles that, we believe, allow our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier. If this sounds like an environment that you believe could work for you then read on to find out more:
What can you do with us?
You are experienced in understanding a customers journey from PoC to production; with a passion for commercials, on-boarding new customers and find delight in customer progression. You thrive on building strong relationships within an organisation and becoming an asset to your customers. A genuine passion for technology, understanding the difference between JSON and YAML or Go and Python; maybe you have dabbled with code yourself. You take pride in working with accounts of all sizes and ensuring each receives the same level of support. You flourish when creating win-win situations by providing a best in class experience for your customers, ensuring you retain and grow your assigned accounts.
Here’s what you’ll be getting up to:
The prime objective of your role is to drive customer success, adoption of product features and to ensure our solution becomes a critical part of our customer’s infrastructure.
As Account Manager, you will be responsible for identifying customers goals, understanding their business, engineering and product objectives; integrating yourself into their teams to ensure Tyk is the driving force in enabling their success.
Working closely with our Consultant Engineers, you will onboard new customers, ensure they get into production within their specified timeline and continue to build relationships with key contacts within the organisation.
Retention and growth will be front of mind in all that you do. Building out strategic account plans, utilising data, network and relationships to expand Tyk’s footprint within an organisation. The ultimate goal for each account you own; becoming a critical and core part of their technology stack/strategy for years to come.
You will be a play a key role in what we call ‘closing the loop’ - working closely with many departments within Tyk; your observations from current customers challenges, alongside market trends, will feed-back directly into our Product and Marketing teams - heavily influencing how we develop and message our future product, further ensuring success and bleeding-edge innovation.
Requirements
Here’s what we’re looking for: