Business Services Manager
Civica, Singapore
Job Description
About Us
Civica is a market leader in specialist IT systems and business process services that support some of the most important organisations in our communities, like schools, libraries, healthcare and other state agencies.
Our team is proud to work within the sectors we do. We are making a real difference by contributing to the growth of the societies that we live in and accelerating the digital transformation of the public sector and associated markets. Want to join us and help continue our mission?
About The Role
This role will lead the managed libraries team consisting of library managers and officers to ensure that Service Level Agreement’s (SLA) requirements are being properly managed. During the course of customer's contracts, the incumbent shall maintain long term healthy customer relationships, acting as the bridge between clients and Civica internal teams. The incumbent will also be focused on deeper alignment and penetration of existing customers while broadening and expanding new customers and opportunities within the library space in Singapore.
Responsibilities
Management of Libraries
- Provide guidance to library managers for their daily operations, and ensure they are achieving the Service Level Agreement
- Ensure team is kept abreast of changes in the library industry including standards in acquisitions, collection development and cataloguing so that they are consistently equipped with up-to-date knowledge to advise customers
- Set standards and policies for cataloguing, collection development and library programming processes
- Appraise performance of the Library Managers and devise plans for continuous improvement and professional development
Sales and Business Development
- Keep up to date with market trends and initiatives to ensure contents within the solutions are relevant and competitive
- Establish new, and maintain existing, strong long-term relationships with customers for Civica through regular close contact account management utilizing face-to-face meetings, telephone amp; email communication
- Seek out new sales opportunities with existing customers by providing value-added or new services
About You
With a degree in business or library related disciplines, you will also possess minimum 5 years relevant experience in managing library operations and proven track record of consistent sales growth.
- Knowledge of library systems preferred
- Good stakeholder management skills
- Strong business acumen and customer focus
- Strong project management skills with excellent ability to organize, prioritize and multi-task
- Experience in coaching and staff development
- Sales, business development and marketing competence is a plus
Your Benefits
At Civica we believe our people are our biggest asset and we pride ourselves in cultivating a supportive and modern working environment; whilst providing you with the training and tools you need to get the job done. We will offer what you would expect in today’s modern work environments:
- Join a growing and successful business
- Genuine career development
Civica is a Diversity Leader
At Civica we are committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. At Civica we recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status.
What Next?
Do we sound like a good match? If so, then we would love to hear from you! Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we will take it from there.
Civica is an equal opportunity employer and welcomes applications from all sections of the community.
No agencies please.