Employment Hero is an Australian SaaS start-up. Our platform is the easiest way for small to medium businesses to manage HR, payroll, employee engagement and benefits. Weβre on a mission to make employment easier and more rewarding for everyone, whilst being a remote first workplace with global ambitions!
The Professional Services division is responsible for implementing the Employment Hero platform with customers, and our Payroll Consultants are responsible for gathering information, creating and delivering training to our customers to ensure they have the knowledge and skills required to proficiently operate and administer our payroll software.
You will play an important part in re-engineering the way we implement our clients, including mapping out the customer journey and owning initiatives to help build the future of the payroll implementations. There is potential for you to step into a management role in future and lead the Payroll Implementation team for our Singapore clients.
This role is challenging. Many of our customers are not experts in payroll processing or legislative requirements. You will be managing many projects at any one time and our platform and our business are constantly changing. To be successful, you will need to communicate effectively, influence stakeholders, prioritise tasks, and drive outcomes.
This role is highly flexible and has the option to work remotely on a permanent basis, so you can be located anywhere in the world, however we require the working period to cover the hours of 9:00 am 5.00pm in Singapore.
Responsibilities
- Design, develop and deliver training to our clients in workshop format
- Assist clients in the implementation of payroll projects based on payroll best practice
- Build and manage relationships with a diverse portfolio of clients
- Assist with troubleshooting and client queries, and coordinate with internal teams for successful delivery
- Gather client feedback during implementation, contributing to the Employment Hero process and improving the knowledge base
- Be an influencer, presenter, trainer, problem solver and project manager for all things payroll
- Ensure the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and current
- Contribute to continuous improvement strategies on the way we implement our clients
Requirements
- 2+ years of payroll implementations, payroll consulting or payroll management experience
- 2+ years of client facing training experience
- High level of written and verbal communication including stakeholder engagement and stakeholder management.
- Have a deep knowledge of current legislative payroll requirements pertinent to country being implemented
- Mentor and train other team members
- Strong time management and schedule management
Benefits
- Self, health, wealth, happiness programs
- Remote-first and flexible working arrangements
- A generous budget to spend on setting up your home office (if you need a desk, chair, screen? You name it!)
- We set you up for success with the latest and greatest hardware, tools and tech
- Virtual yoga classes
- Weekly virtual happy-hour and social events to get to know your new colleagues
- Quarterly amp; yearly team celebrations
- Access to the EH Employee Benefits Program