Position Summary
Solutions Architect role is responsible for providing consultative technical advice and integral support to secure / ensure the seamless implementation of large scale/complex enterprise projects.
Role and Responsibilities
Consultative pre-sales technical support for the development and implementation of complex solutions focused on driving Samsung’s suite of Display offerings.
Engage Senior / C-suite level as a trusted advisor in pre-sales business cycle
Create detailed design and implementation specifications for complex products/applications/solutions and provide consultation to prospective users
Provide detailed specification comparisons against competitors and enable internal sales team on Points of Parity (POP) and Points of Differentiation (POD)
Use in-depth industry and product knowledge to provide technical expertise to sales teams and end customers via sales presentations and product demonstrations
Develop processes and systems to provide thorough responses to Requests for Proposal
Assist sales teams in the potential applications of enterprise offerings to meet customer needs
Preparation of detailed product specifications for the development and implementation of customer products/applications/solutions
Assist sales teams in tender preparation and specification compliance
Assist sales teams and partners with on-site troubleshooting and technical assistance during project implementation phase
Conduct periodical training sessions for customers and partners
Participate in project management of LED projects through partners
Conducts technical training and troubleshooting for LED products
Skills and Qualifications
Degree/Diploma in computer science, engineering or equivalent and/or corresponding work experience
At least 10 years of work experience in pre-sales and technical support for IT products and services with preferably strong technical knowledge and hands on experience
Proven success in presales support and securing B2B deals with wide range of customers
Proven technology knowledge of IT concepts, understanding of Samsung products, basic solutions and technical requirements
Team player, ability to collaborate effectively in an international, multi-cultural environment
Able to work and deliver in a fast paced environment
Familiarity with Enterprise Content Management