Helpdesk Support Executive (3-Year Contract)
Civica, Singapore
Job Description
About Us
Civica builds software and provides IT and digital transformation services to support some of the most important organisations in our communities; like schools, libraries, local councils, and state agencies. We work with some of the largest health fund providers bringing their services into the digital age. Our products are market leaders, some of them are globally renowned.
Our team is proud to work within the sectors we do, where we make a real difference, contributing to the growth of the societies that we live in and accelerating the digital transformation of the public sector and associated markets. Want to join us and help continue our mission?
About the Role
This is an opportunity for a Helpdesk Support Executive to join our growing team. You will be responsible for monitoring and supporting a Library Management System, as well as providing technical software support to end users.
Responsibilities
- Responsible for on-site technical software support to end users
- Troubleshooting of Spydus Library Management Software
- Manage, track and escalate support cases logged online or via phone
- Diagnose and solve hardware/software faults
- Monitor and maintain computer systems and networks
- Maintain the SLA of customers
Requirements
About You
You possess at least a diploma in computer science, IT, or other relevant fields and with relevant working experience in a similar role. As this is a fast-paced role, you will be a self-starter and highly motivated individual with strong organisational skills.
You will also have:
- At least 2 years of IT industry experience and technical support / helpdesk experience
- Knowledge of MS Operating Systems (Win7, Server 2008/2012, IIS, AD)
- Experience with database queries in MS SQL/Boolean/XML
- Knowledge in HTML/CSS knowledge
- Knowledge in XSL/XML, MS .Net framework
- Knowledge of the Spydus Library Management System software will be an advantage
- Understanding or experience in Library operations
- Excellent written and verbal communication skills
- Excellent time management skills and self-motivation
- Ability to work as part of a team and independently
Benefits
Your Benefits
At Civica we believe our people are our biggest asset and we pride ourselves in cultivating a supportive and modern working environment; whilst providing you with the training and tools you need to get the job done. We will offer what you would expect in today’s modern work environments:
- Join a growing and successful business
- Genuine career development
Civica is a Diversity Leader
At Civica we are committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. At Civica we recruit, promote, and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age, or marital status.
What Next?
Do we sound like a good match? If so, then we would love to hear from you! Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we will take it from there.
Civica is an equal opportunity employer and welcomes applications from all sections of the community.
No agencies please.