Senior Support Engineer (Level 3 Support)
Activate Interactive Pte Ltd, Singapore
Job Description
Activate Interactive Pte Ltd (Activate) is a leading IT solution and service provider headquartered in Singapore with a presence in Malaysia and Indonesia. The homegrown company was founded in 1997 with the mission of positively impacting the lives of people around us and the environment we live in through the use of technology.
We offer quality, cost-effective and impactful IT solutions and services, including mobile and web applications and cloud technology. Over the years, we have helped government agencies and enterprises remove technology roadblocks and increase their business efficiency to better serve the communities.
To amplify our efforts in improving people’s lives, Activate also develops preventive healthcare solutions that serve to increase health awareness and improve population health.
We believe that the success of a company relies on the strengths of our employees. At Activate, we are committed to provide a conducive environment and develop our employees to realise their full potential.
From a three-person outfit, Activate has grown into a team of more than 150 employees, delivering more than 150 solutions and services to help our clients achieve growth and success.
We have opportunities for you to grow your career path and are looking for talented professionals to join our team.
Support team is looking for an experienced support engineer who is excited about SaaS and helping customers solve complex problems. This is a customer facing role that works closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues. The support engineer is responsible for managing a ticket queue of Level 3 escalations and making sure that customers get timely updates. The ideal candidate has experience working within a SaaS support organization, enjoys working with customers, understands programming, and has experience working on enterprise web applications.
Requirements
About You
* 3+ years’ experience in a Support related role with 2+ years’ experience as a support engineer, preferred in an enterprise software product
* Working knowledge of any of the following: Java, .NET, C# or any other programming language
* Working knowledge of SQL and DBMS
* Working knowledge of Linux and Windows
* Proven ability to balance multiple priorities and communicate across organizational boundaries
* Excellent analytical skills and ability to come up with solutions / workarounds to complex problems
* Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability
* Proactive, empathetic, team player who is responsive to customer needs and concerns
It would also be great if you..
* Have attention to detail and deep understanding of support best practices
* Had previous experience or knowledge of Government Agencies projects.
* Have these technical skills:
* Web Services / API
* Jenkins amp; Git
* K8s and Docker
* Any log aggregation tool
Benefits
Fun working culture, medical insurance, flexi benefits