DC Support Specialist - SS-FRW210426 009/01
Xcellink Pte Ltd, Singapore

The Company:

Our client is a multinational IT company. With their expansion scheme, they are now looking for DC Support Specialist

The Responsibilities :

Colocation room control

• Perform patrol in accordance with predefined schedule
• Keep the record of status of key point
• Take the corrective action or escalate to the appropriate person if there is something abnormal

Guided Access

• Guide visitor
• Guide visitor if there is no Personal ID card holder

Monitoring system management (Managed Services)

• Response to alarm
• Take necessary response to the alarm reported by customer device monitoring system

Data Center entry / exit for customer

• Entry application management
• Receive and check pre-entry application from internal or customer

Shipping management

• Shipping application management
• Receive and check shipping application
• Register the schedule as necessary
• Keep the shipping application for future use

Parcel management

• Receive parcel to ship from customer
• Store the parcel to be sent in storage and tag for future reference
• Hand the parcel to delivery/ carrier company

Delivery ship management

• Check the delivery ship and arrange the pick-up date and time (support)
• Keep the delivery slip for future reference (support)

Receiving management

• Receiving application management
• Receive and check receiving application
• Register the schedule as necessary

Parcel management

• Receive parcel from shipping company
• Store the received parcel in storage and tag for future reference
• Hand the parcel to the customer and receive signature

Delivery slip management

• Keep the delivery slip for future reference
• Arrange schedule
• Manage and arrange the usage schedule

Common facility management

• Arrange schedule
• Manage and arrange the usage schedule

Rental Item management

• Check the rental status
• Check if all the item to be rent out (tools, monitors, etc) is there (every night)
• Check the condition of rental item and cleaning or repair as necessary
• Rack shelf plate management
• Understand and manage rack shelf plate
• Request additional plate appropriate party as necessary

Carry-in / out

• Carry-in / out application management
• Receive and check carry-in / out application
• Arrange the schedule as necessary

Care protection management

• Check care protection status prior to the carry-in / out work
• Check if DC facility is damaged by carry-in / out work

Attend to carry-in / out work

• Attend to the carry-in / out work
• Let the customer use staging room properly
• Book the filled-in and used applications and other forms
• Carry-in / out application

Remote hand

• Perform basic remote hand service
• Receive request call from customer / Receive request mail from customer / Receive notification mail from portal.
• Check if the prerequisite conditions are satisfied
• Perform requested operation
• Report the completion to the customer
• Keep the operation log for future use (billing to customer)

Run book management

• Ensure that all the run books are stored where they should be (every night)

Sending notification to customer

• Regular maintenance
• Send regular maintenance notification to customers via email
• Emergency maintenance
• Call to customers to notify emergency maintenance
• Occurrence Notification
• Incident Notification to customer
• Incident Escalation to management

Customer support (Service desk)

• Incoming phone calls
• Answer to the customer's general inquiry via phone or email
• Escalate the call to the Supervisor as necessary
• Onsite support
• Attend the customer (or other parties) to take a picture of DC

Quality Management

• Make the reports and keep the records (each shift/daily/monthly)
• Load and unload of backup tapes according to customer’s runbook and schedule
• Receive and handover of backup tapes according to runbook and schedule to customer’s arranged offsite storage vendor

Tape Handling

• Load and unload

Job Rewards and Benefits