Desktop Engineer - ST-FNC210511 002/01
Xcellink Pte Ltd, Singapore

Our client is a global leader in the logistics industry, specializing in international shipping, courier services and transportation. They are looking for Desktop Engineer to support the team.

As a Desktop Engineer, you are responsible for:

• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate amp; provide temporary amp;/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document amp; maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management amp; update asset records.
• Perform user account management (eg. Create password, reset amp; delete)
• Perform local server administration to facilitate software distribution amp; patch management service.
• Manage client platform implementation / upgrade project.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports.

Requirements

• Educational qualification: Minimum Diploma in IT or any related field.
• At least 2-3 years of working experience as Desktop Support, experienced in both remote and on-site support.
• Good interpersonal and communication skill

Benefits

Working Hour: Office Hour, Monday to Friday 8.30am to 6pm

Monthly Package: Basic Salary + Transport Allowance

Bonus: Contract Bonus + Performance Bonus

Job Rewards and Benefits