- Perm with AWS and Bonus
- Familiar and strong with remote support and VMWare Server
- Experience from manufacturing / industrial automation industry will be preferred
The primary responsibility of the Senior Engineer- Systems Technical Support position is to remotely provide support for server and storage equipment located at customer sites. This position works extensively in the server environment. This position requires self-initiative, ownership, excellent listening skills, a drive to follow issues to resolution, commercial sensitivity, and superb attention to detail, responsiveness, collaboration, technical expertise, and business acumen.
Job Description
- This position focuses heavily on Network and Cisco products and technologies. Possess technical expertise for Ethernet infrastructure support and will be instrumental in bridging the industrial and information networking paradigms.
- This position supports modifying and maintaining Microsoft ACL tables (file/folder permissions), Active Directory Architecture, Microsoft clustering, and performance monitoring techniques on server software and hardware.
- The position supports VMWare ESX 3.x, 4.x, 5.x, 6.x systems and must have experience managing these environments in a production environment.
- Provides troubleshooting assistance remotely via telephone and email on products to the company's field service personnel, distributors, integrators, and customers. Work with other engineers, manage multiple issues with changing priorities and deal with high pressure situations successfully.
- Capable of investigating and verifying reported product problems in software, firmware, hardware and documentation. Document the problem, work with appropriate group to resolve the problem, and follow up with the company's representative or customer when the problem is solved.
- Provides documentation of all actions taken in the appropriate systems, set expectations with customers and follow-up on an action item or activity needed to resolve a problem being experienced by a customer. You will update and author Technical Notes and other documentation to inform internal personnel, domestic or international, of solutions to commonly experienced problems, work around, installation practices that create problems, etc. to improve customer satisfaction and acceptance.
Requirements
EDUCATION REQUIREMENTS:
- 4 year engineering degree in one of the following:
- Electrical Engineering
- Electronic Engineering
- Industrial Engineering
- Electromechanical Engineering
- Robotics Engineers
- Project Management Courses
- Computer Systems Engineering
- Software Engineering
EXPERIENCE REQUIREMENTS:
- 2+ Years’ relevant experience
- Experience with multiple types of server and storage hardware:
- Discrete servers
- Storage Area Networks
- Blade servers
- Experience with Active Directory tools and utilities.
- VMWare management console.
- Strict adherence to company standards and procedures.
- Excellent trouble shooting skills
- Understanding of EMC SAN Storage hardware
- Familiarity with network and san switching technologies
- Good English reading, writing and verbal communication skills
- Able to work in a round-the-clock, global operation 7 days x 24 hours
- Demonstrate Knowledge of Industrial Automation Products
Benefits
- Perm
- AWS
- Bonus
- Medical amp; Insurance Coverage