Technical Account Manager
Proficio, Singapore
Job Description
Proficio is an award-winning managed detection and response (MDR) services provider. We provide 24/7 security monitoring, investigation, alerting and response services to organizations in healthcare, financial services, manufacturing, retail and other industries. Take a video tour of our global network of 24/7 Security Operations Centers (SOCs). Proficio has been highlighted in Gartner’s Market Guide for Managed Detection and Response Services for the last five consecutive years. MSSP Alert ranks Proficio among the top 250 global Managed Security Services Providers (MSSPs). We have a track record of innovation. Proficio invented the concept of SOC-as-a-Service. We were the first MSSP to provide automated response services and are the only company in our space with a patent for cyber risk scoring and security posture gap analysis. Our typical client is a medium to large-sized organization that lacks the in-house resources to address the challenges of a rapidly changing threat landscape. The difficulty of hiring and retaining cybersecurity professionals are widely understood. Our prospective clients are also challenged to effectively harness technology and build hardened processes that reduce the risk of security breaches. While Proficio has developed a unified service delivery platform designed to meet the needs of the most demanding clients, what sets us apart is the quality and passion of our people. We believe the SOC of the Future will meld the creativity of human intelligence with the power of advanced technologies like AI. Proficio’s commitment to developing and promoting our team members is unparalleled in our industry. Most of our senior managers were promoted from within.
DESCRIPTION:
As member of our Strategic Security Advisor (SSA) team, you will be responsible for post-sales support of our clients. You will also provide technical support to our Client Success team regarding inquires from customers for additional services. Our SSAs connect with customers on a regular basis to review technical requests, incidents and operational statistics. The goal of this role is to recommend innovative technical ideas to our Customers to help them better fulfill their cybersecurity goals.
Role and Responsibilities
• Build customer loyalty by being a trusted adviser/ Partner with the client and provide problem resolutions, advice, proposals, technical presentations, and other customer communications
• Periodic checkpoints and review to help clients stay ahead of potential challenges and help optimize their existing environment
• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.
• Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefits customers’ ongoing usage of Proficio’s Services
• Utilizing technical expertise, recommend SIEM use cases, tuning, reports and operational procedure to ensure that clients are getting the most value possible from their services
• Provide "industry expert" knowledge utilizing meaningful data to drive further account development
• Effectively communicate technical aspects of Proficio service offerings and best security practices to clients
• Provide regular analysis and recommendations on the successful planning and support of Proficio’s services
• Ensure security, availability, and confidentiality of all sensitive data collected, processed, or stored by this position
Requirements
• Strong knowledge of network security infrastructure architecture and products (SIEM, Firewall, IDS/IPS, endpoint, etc.)
• SIEM content development experience (ArcSight/Splunk preferred)
• Technical Cyber Security related certifications preferred (CISM, Security+, CISSP, ect)
• Previous experience working for a managed services organization
• Exceptional communication skills suitable for technical and C-level executives
• Ability to articulate technical issues and product line both internally and externally
• Adaptable team player with strong critical thinking skills
• Self-motivated, detail-oriented, independent, and strong self-study habits
• Customer lifecycle management experience from inception through all lifecycle stages
• Collaborative and team-oriented attitude
• Takes initiative and approaches all tasks and projects proactively
Benefits
- Opportunity to work in a progressive organization with structured training and roadmap for success
- Lunches and fun employee activities!
- Experience in one of the hottest IT industries today
Proficio is an EOE employer.