Key Account Manager - Healthcare
Bollore Logistics Asia Pacific, Singapore

About the role
The incumbent will be part of a larger team within the Sales department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

• Familiar with the pharma/ healthcare industry
• Basic understanding of Freight and Contract Logistics
• Ability to hunt for new business (30%) and farm/grow existing key accounts (70%)
• Play an integral role in managing and growing the key accounts
• Maintain and develop market shares by engaging the client commercially
• Responsible for the development and achievement of sales through direct sales channel
• Develop account plans for identified key account(s)
• Primary interface between the customer and all relevant divisions
• Propose innovative/ continuous improvement solutions for future development
• Conduct Quarterly Business Review, WBS and host regular meetings with customers to establish a healthy working relationship
• Identify new business opportunities and follow up on new customers’ developments
• Act as single point of contact for the clients (SPOC)
• Monitor the quality of daily operation and ensure the service is delivered as per committed on the SOP
• Tackle issues and provide immediate solutions
• Any other duties assigned by Management
  

Team Management

• Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations
• Ensure team understanding and implementation on Bollore’s Value in daily work behaviours
• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
• Plan and monitor team development together with HR Division
• Ensure updated Job Description availability for the team by coordinating with HR Division
• Ensure all changes in Department / Section communicated properly to the team

Requirements

The successful candidate

• Degree graduate in the relevant field
• Minimum 5 years of sales / account management experience in Logistics / Freight Forwarding
• Strong account management and relationship building skills
• Excellent presentation and analytical skills
• Proficient in MS Office

Job Rewards and Benefits