Key Account Manager
Momos, Singapore
Job Description
Overview
Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to lead the digital transformation of the Food and Beverage (Famp;B) industry by offering a comprehensive Customer Retention Platform for Restaurants worldwide. By leveraging data from various channels such as food delivery, social media, and discovery platforms, we empower restaurants to maximise their business potential and achieve growth.
At Momos, our core principle is putting restaurants at the forefront of everything we do. Since day one, we have embedded the valuable feedback and input from our restaurant partners into our company culture and product design. This collaborative approach has been instrumental in creating a solution that truly meets the needs of the Famp;B industry. Today, we are proud to be trusted by over 2000 restaurants globally. If you have a passion for food and want to work for a mission-driven company that is actively shaping the future of the Famp;B industry, we would be thrilled to have you join our team.
3 KEY KPIs:
- Conversion (from trial to paying subscription)
- Retention (Gross amp; Net Retention Rate) of Clientele
- Upsell
The day-to-day:
Clientele Management amp; Product Adoption:
- Develop and sustain relationships with key clientele; to manage a portfolio of key accounts consisting of medium to large enterprises across APAC region
- Develop a trusting relationship with decision makers/ senior leaders within each account and drive high product adoption/ engagement to ensure high trial to paying conversion, high retention amp; renewal rates, and potential upsell
Thought Partner: Identify and understand in detail the business goals and challenges of our clients thoroughly and be able to ideate and prepare strategic business reviews and customised solutions on how Momos can help solve them
Voice of Customer: Being an effective, and accurate yet strategic voice of our customers to contribute to Momos’ product development in alignment with overall business growth
Service-led Growth: Address, accommodate, and most importantly play a vital role in helping to resolve key clients’ concerns and potential issues faced in navigating Momos, being both prompt and professional
Internal Collaborator: To communicate and collaborate effectively with internal teams (product, engineering, marketing, and most frequently with customer success amp; sales teams) to ensure that the objectives of the client are met
Requirements
At least 3-4 years in account management or business development in Marketplace, eCommerce, or other B2B platforms - AM / BDexperience in B2B SaaS is preferred
Managed portfolio of enterprise accounts comprising of the largest brands in various industries, with proven track record in driving strategic conversations with senior management/ decision makers
Has a hunter mentality though role is more inclined towards farming, with demonstrated strong negotiation skills
Creative problem solving and strong ideation - there are different ways to climb a tree, candidate needs to relish proposing different ideas to customers
Strong communication and interpersonal skills with aptitude towards building relationships with professionals across customers’ organisational
Both a team player in contributing to team initiatives while being excellent at working independently to drive results
Loves tech, and can thrive in a chaotic environment - and it starts from the candidate being able to think SOPs and adhere to cadences
Benefits
- Private Health Insurance
- Paid Time Off
Cultural Values
- Mission-driven and fast-paced, entrepreneurial environment.
- A collaborative and flat company culture.
- Comprehensive private health insurance.
- Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!).
- Cross-cultural team bonding/networking.
- Love Food? Join our Team!
Equal Opportunity
Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.