Team Lead Customer Success
Sleek, Singapore
Job Description
About Sleek:
Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.
We are a team of 400 builders from 18 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!
Sleek is now searching for a new Team Lead Customer Success (Upsell, Upgrade, Renewal) to join the team, based in Singapore while collaborating with the global offices.
Position Duties:
- Responsible for all the revenues generated by current customers (renewals, upsells and upgrades) in Singapore and driving Sleek’s revenue growth by over-achieving KPIs and milestones
- Responsible for managing and building a high performing customer success team.
- Improve existing channels and process to track and get more revenue from existing clients
- Identify product development opportunities through customer feedback and experiences
- Provide the best communication to clients and ensure their needs are covered.
- Configure and install all the necessary tools that will support the excellence of the operation both in terms of effectiveness of the operations and in terms of client satisfaction
- Collaborate closely with internal teams (Tech, Product, Operation, Customer support) to improve customer experience and drive revenue
What can you expect from Sleek?- An industry competitive salary package and performance bonus
- A health care allowance
- An environment that encourages innovation and the autonomy and freedom to apply your expertise
- Work remotely or work from our office in Singapore’s CBD
- A fast paced and exciting work environment with a supportive team of fellow hustlers building an amazing company culture.
More about Sleek!At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.If you think you would be a good fit for our mission, we look forward to hearing from you!By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates.
Requirements
- Customer Relationship management
- Sales skills
- Deep understanding of the Singapore business landscape
- Teamwork and active participation in meetings
- Zendesk / Tableau
- Previous experience in a SAAS company
- Previous experience in a corporate secretary/Accounting firm is a plus.