IT Support and Services Leader
Decathlon Singapore, Singapore

We are seeking a dynamic and experienced IT Support and Services Leader to join our team. As the leader of our IT support and services function, you will play a crucial role in ensuring the seamless operation of our retail and back office teams. If you are a proactive and strategic thinker with a proven track record in managing IT teams and projects, we want to hear from you.

Key Responsibilities:

• Team Management and Coaching:
• Lead and coach the IT support team to deliver high-quality service, optimizing operational performance and ensuring maximum uptime for retail and back office teams.
• Project Management:
• Oversee the Point of Sale project, including maintenance, enhancements, and service uptime.
• Manage RFID systems, ensuring their maintenance, enhancements, and service uptime.
• Take charge of retail store opening projects, ensuring successful implementation.
• Support and Troubleshooting:
• Organize support, troubleshooting, and repair activities for IT equipment and networks.
• Vendor Management:
• Collaborate with external IT vendors and oversee procurement activities.

Requirements

Required Experience:

• Over 3 years of experience in managing IT support and services teams.
• Over 3 years of experience in managing network infrastructure.
• Previous experience with Point of Sale projects.
• Experience in managing service ticket resolution systems and adherence to SLAs.
• Familiarity with Business Continuity and Disaster Recovery Processes.
• Proficient in Windows and Mac OS; experience with Linux is a plus.
• Proven project management experience with successful planning, delivery, and stakeholder engagement.
• Excellent communication skills.
• Demonstrated ability to work independently and as a self-starter.

Skills and Qualifications:

• Diploma or Degree in Computer Science or a Related Field.
• Extensive experience with computers and networks.
• Strong leadership and management skills.
• Exceptional written and verbal communication abilities.
• Effective problem-solving, decision-making, and critical thinking skills.
• Attention to detail, even when working under pressure.

Benefits

• Variable monthly performance bonus (up to 20%)
• Be a shareholder, with exclusive annual option to invest in Decathlon shares.
• Opportunity to work in a international, sporty environment
• Staff discount across all Decathlon brands
• Internal and external training available

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Job Rewards and Benefits