Application Support Engineer - AC007
Activate Interactive Pte Ltd, Singapore
Job Description
Activate Interactive Pte Ltd (Activate) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.
We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.
We are searching for our next team members to join our growing team.
If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.
We are searching for Application Support Engineer
Internal Code: AC007
What will you do?
- First responder to application and web services issues.
- Manage incidents and problems until closure with related parties.
- Carry out preventive maintenance, i.e. checking and reporting on the application and collecting data on application hits, server data load, etc.
- Conduct tests on application to reveal possible faults
- Assist in deployment and upgrade activities
- Work in a team setting with fellow support engineers, project managers and developers
- Maintain a good knowledge base and documentation for operational support
- Collaborate with external stakeholders and vendors to resolve incidents.
Requirements
What are we looking for?
- Bachelor’s degree in Computer Science or equivalent.
- Diploma holders will relevant experiences will be considered.
- 2+ years web and mobile application production support in large and complex systems operation environments.
- Assist developers in troubleshooting mobile apps, web portals API thru server/app logs to resolve issues.
- Able to grasp the knowledge of the application business logic.
Good to have:
- Experience in L1/L2 support for applications and backend services.
- Experience with various Singapore Government or Statutory IT compliance standards
- Experience with Jira, Confluence, or other collaborative platforms
- Knowledge of DevOps practices.
- Experience in development experiences is a plus.
- Good understanding of App/Web Server and SQL Database configuration and setup
Benefits
What do we offer?
- Fun working environment
- Flexi benefits
- Employee Wellness Program
Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat.
Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.
Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.
Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.
Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.