IT Support Engineer (BIKE) - (WL- FRW240117 006/02)
Xcellink Pte Ltd, Singapore

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational downtime.

As anIT Support Engineer, you will be responsible for the following:-

• Support the project teams in the implementation, installation and configuration of PCs / Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on a 24x7 rotational shift, from 10 am to 10 pm / 10 pm to 10 am, including Public Holidays.
• Provide findings and timely status updates to the Project Manager on major issues escalated by users.
• Perform daily health checks and inventory checks on the system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.
• Successful applicants should be prepared to be deployed primarily at Tuas Checkpoint with secondary location being at Woodlands, on a rotational basis.

Requirements

• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• Independent and has ownership of assigned tasks.
• Have a keen interest in IT Service Management
• Willing to work on rotations.

Benefits

In the course of your tenure asIT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Job Rewards and Benefits