Payroll Implementations Manager (SEA)
Employment Hero, Singapore

Employment Hero is an Australian tech unicorn - valued at over $1.25 billion. Our world-class software is the easiest way for small and medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We’ve grown 100% year-on-year since our inception in 2014, and now service over 90,000 businesses and 850,000+ active users globally. We have exciting growth plans for 2023 and beyond, powered by our mission of making employment easier and more valuable for everyone.

We take a Remote First approach with our team. Employment Hero can hire across the world, so long as candidates have eligible working rights and are in a suitable timezone to their colleagues. If you’ve got the skills for the role and the passion for our mission then we want to hear from you!

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

We are seeking a dynamic and experienced leader to oversee the management of our end to end outsourced payroll processing service teams.

You will lead a team that will implement and subsequently perform full function payroll tasks including onboarding, auditing, reconciliations, terminations, income deductions (EPF, SOCSO, EIS,CPF, amongst others), reporting obligations ensuring excellent, proactive and timely customer service in all dealings with your managed payroll clients and employees.

You will build and develop relationships with clients to ensure trust as an outsourced partner, liaising with clients on the phone, via email and at times, in person. You will act as a point of escalation for system, payroll or client matters, as well as support, develop, and manage your team and their customer portfolios.

This role will report to the Head of Services, South East Asia and work to improve processes, manage changes and support the overall strategic direction of the team. You will be tasked with managing, supporting and develop your team to ensure they are working to their full potential, tracking and reporting on KPIs and margins, whilst looking for ways to innovate processes.

This role is challenging. Our platform and our business are constantly changing. To be successful, you will need to communicate effectively, collaborate with stakeholders, prioritise tasks, and drive outcomes.

Payroll Process Management

• End-to-end processing of weekly, fortnightly and monthly client pay runs in accordance with instructions, agreed expectations and best practice
• Provide excellent and proactive customer service in all dealings with your managed payroll clients and employees
• Perform full function payroll tasks including on-boarding, auditing, reconciliations, terminations, income deductions (EPF, SOCSO, EIS, CPF, etc), reporting obligations
• Assist with ad hoc projects
• End to end project managing new client onboarding and implementation following established processes including kick-off meetings, system configuration, training, parallel run, year to date import and go live

Team Management

• Manage, support and develop your direct reports
• Conduct 1:1’s with direct reports
• Accountable for new starter induction and training
• Ensure team member absences, such an annual leave, are appropriately managed with adequate handover and advising relevant people internally and externally
• Actively participate and contribute to the weekly leadership meetings and lead team meetings

Subject Matter Expertise:

• Implement robust quality assurance processes to ensure adherence to project requirements, industry standards, and regulatory compliance.
• Have a deep understanding and expertise in payroll processing, legislation for both Malaysia and Singapore.
• Act as the primary point of contact for escalated client issues, demonstrating strong problem-solving skills and a commitment to client satisfaction.

Innovation amp; Process Improvement:

• Client Payroll processing improvements within your portfolio
• Proactively highlight with a solution focus, any obstacles in the implementation process for any specific clients - i.e any new clients where the current process has come across roadblocks or challenges

Collaboration amp; Communication:

• Foster a collaborative environment by promoting open communication and knowledge sharing among team members and cross-functional teams.
• Facilitate regular meetings and discussions to ensure alignment on project objectives, priorities, and milestones.
• Act as a liaison between different departm

Job Rewards and Benefits