Business Development - CRM Manager/Senior Associate
PwC - PricewaterhouseCoopers, Singapore
Job Description
Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Clients & Markets
Management Level
Senior Associate
Job Description & Summary
A career at PwC is more than “just” a job. It’s about being part of a purpose-led firm that builds trust in society and solve important problems. We help our clients to make informed decisions and operate effectively within them. At PwC, we are committed to making a difference for each other, our clients, and our community — by empowering you to be the best version of yourself and investing in your growth. You’ll be able to develop as a leader, be well-connected, work in a great environment, explore our benefits and make a positive contribution.
With PwC, you’ll ignite a meaningful career while being supported by a strong coaching and people-oriented culture, our Flex policies (Flex Space, Flex Dress and Flex Time), innovative learning and development programs (training programs, digital upscaling) as well as mobility opportunities. If you would like to be connected to like-minded individuals outside of work, we highly encourage you to be part of our people clubs and committees such as the Sports and Recreational Club, Toastmasters Club and more!
How will you value-add?
The Business Development department focuses the firm's market strategies around client issues in targeted client segments to drive revenue growth. We work across all lines of service and industries to act as the voice of the client through the use of analytics and insights. We support our internal clients in building trust with new clients and deepening relationships in the marketplace.
As the CRM Manager/ Senior Associate, you will manage a small team and be responsible for oversight of the firm’s Salesforce CRM system, with key focus on user adoption. Together we can build trust in society and solve important problems
Drive sales transformation across the firm through optimising the Salesforce CRM features across the firm to derive insights
Lead development of new ways of working around Salesforce to drive client experience and sales conversion
Work with other territories to formulate best practice use of CRM
Translate stakeholder needs to business case for system enhancement and follow-up with firm’s global team for approval and build
Plan, drive, and monitor firmwide CRM user adoption and communications (including internal website, internal newsletters and forums)
Coordinate development of end-user training curriculum and materials and provide guidance as required
Manage and drive continuous improvement of policies, business rules and ensure their compliance
Job Specification
About You
4-6 years’ experience in a similar function with Bachelor degree in the field of Business and Business Infosystems or equivalent
Experience in CRM and/or ERP is essential, knowledge of Salesforce and Power BI will be a plus
Proficient in MS Office and working knowledge of MS PowerPoint and G-Suite tools (eg. Google Sheets, Google Slides)
Able to manage multiple stakeholders at various levels
Self-motivated with excellent analytical thinking and problem-solving skills
Adaptable with a can-do attitude towards changing priorities and ability to follow-through tasks with tight deadlines
Good written and verbal communication skills with the ability to articulate ideas clearly as well as manage a team
Education(if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:
Certifications(if blank, certifications not specified)
Desired Languages(If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
Yes
Government Clearance Required?
No
Job Posting End Date