Customer & Digital Strategy (Front Office Transformation) - Senior Associate
PwC - PricewaterhouseCoopers, Singapore
Job Description
Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
Customer
Management Level
Senior Associate
Job Description & Summary
At PwC South East Asia Consulting, we help businesses to work smarter and grow faster. We partner with our clients to build effective organisations, innovate and grow, reduce costs, manage risk and regulation and, leverage talent. Our aim is to support businesses in designing, managing and executing lasting beneficial change.
PwC’s South East Asia Consulting practice provides a comprehensive range of professional services and experience to deliver large scale, cross territory transformation projects, wherever our clients need us to be – from strategy through to execution.
About the Team
PwC SEAC’s Customer consulting practice works with clients to provide unparalleled industry insight, functional and business expertise to help them re-imagine and deliver the ideal Customer Experience. We do this by leveraging behavioural economics and human-centred design grounded in commercial reality.
Our Customer consulting practice spans the whole range of clients’ Customer & Digital Transformation related needs, ranging from strategy through business model design to execution. As a part of our practice, you will help our clients have the appropriate business model, which includes aligning strategy, data, people, process and technology for the digital age.
The Customer consulting practice has worked with some of the biggest Asian and global brands across industries to deliver differentiated experiences and positive commercial impact. Our Customer practice is also a Centre of Excellence, through which we publish and deliver thought leadership and best practices on Customer Experience and Digital Strategy.
We are seeking to add to our growing team, someone who can both lead engagements and work collaboratively across multiple teams, to deliver Customer work for clients across South East Asia and beyond. Our focus areas include Customer & Digital Transformation Strategy, Customer Segmentation, Human Centered Experience & Journey Design, Channel Strategy & Design, Pricing & Profitability, Marketing Strategy, Sales Acceleration & Distribution Effectiveness, Service & Engagement Transformation, Voice of the Customer/ Customer Experience Measurement.
Job Specification
About the Role
As part of PwC’s Southeast Asia Customer consulting practice, you will possess strong leadership abilities, customer orientation and a high degree of business knowledge. You will be required to have the ability to work individually as well in a highly collaborative team environment. More specifically, we are looking for people who can:
Identify and address client needs, actively participating in client discussions and meetings
Research and analyse pertinent client, industry and technical matters
Assess, design and implement customer-centric solutions that provide measurable value to clients
Write, communicate, facilitate and present cogently to and/or all levels of client and internal audiences
Lead workstreams to provide high quality customer insights and recommendations with commercial impact
Manage workstream execution and delivery, making sure your workstream is delivered within the agreed timeline and budget
Support the development of proposals, working collaboratively across teams
Assist in developing regional and global thought leadership on addressing emerging customer preferences, attitudes and issues
About you
Passionate to help businesses re-imagine and deliver the ideal customer experience
Bachelor’s Degree or higher in relevant field (e.g.: Business, Psychology, Economics, etc)
Minimum 2 - 4 years of working experience in management consulting, customer experience, or in customer-facing and problem-solving capacity
Have prior experience in at least three of the following areas: customer & digital transformation strategy, customer segmentation, human centered experience journey design, channel strategy & design, pricing & profitability, marketing strategy, sales acceleration & distribution effectiveness, service & engagement transformation, voice of the customer/ customer experience measurement
Strong analytical, interpersonal and communication skills
A positive results-oriented style evidenced by listening, motivating, delegating, influencing and monitoring project delivery
Familiarity with customer-centric trends, best practices and technology solutions
Education(if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:
Certifications(if blank, certifications not specified)
Desired Languages(If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
Yes
Government Clearance Required?
No