Customer Care Champion (Part-time)
Grain, Singapore

If you believe in delighting customers, have high standards and are resourceful, we want to hear from you. We are looking for committed individuals who are able to work the shifts below. Candidates who can commit to more shifts will be given priority.

You will:

• Create a world class customer experience.
• Communicate with customers through call, live chat and email.
• Reply and resolve all customer conversations.
• Handle customer complaints and provide appropriate solutions / alternatives.
• Maintain long-term customer relationships by identifying and assessing customers’ needs and providing top-notch support
• Work effectively with cross-functional teams to communicate insights from customer interaction and feedback for product and service improvement.
• Meet customer satisfaction score and average response time targets.
• Follow and assist in improving communications guidelines and policies.
• Always go the extra mile to delight customers.
• Receive compensation of $8-12/hour

We’re looking for someone with:

• Availability to commit for at least 3 months
• IT savvy to learn how to operate our systems.
• Strong management and communication skills.
• Desire to go the extra mile to delight customers.
• Ability to start and get things done.
• Ability to handle ambiguity.

Working shifts:

• Tuesdays, Wednesdays, Thursdays: 10AM-8:30PM
• Sundays: 10AM-3PM and 5PM-8:30PM

Job Rewards and Benefits