Business Services Director
Civica, Singapore
Job Description
About Us
Civica is a market leader in specialist IT systems and business process services that support some of the most important organisations in our communities, like schools, libraries, healthcare and other state agencies.
Our team is proud to work within the sectors we do. We are making a real difference by contributing to the growth of the societies that we live in and accelerating the digital transformation of the public sector and associated markets. Want to join us and help continue our mission?
About The Role
This role will lead, plan and manage the Business Services in Civica, and orchestrate support from other teams, vendors and stakeholders to meet project deadlines and customers’ requirements. He or she will also play a key role in strategy formulation, collaborate with both internal and external stakeholders, and lead cross-functional teams in the development and operationalization of key strategic initiatives which are critical for the organization to achieve both its short- and long-term goals.
Responsibilities
Management of Library and Project Teams
- Work with department heads and directors with Civica and the client to successfully deliver business services
- Work closely with key stakeholders to understand business requirements for the project, develop effective working relationships and handle ongoing management processes for the project
- Ensure projects are delivered within the financial requirements and that teams deliver agreed KPI
- Support development of the company’s short and long-term strategic plans and initiatives
- Provide analytical expertise and support for business planning and decision-making
- Support employee engagement, development, branding and communications to shape a career and community for our librarians
- Review annual manpower needs and re-design roles to transform business needs
Sales and Business Development
- Product ownership of all services products
- Expansion of portfolio where appropriate
- Explore opportunities to expand services locally and regionally
Your Benefits
At Civica we believe our people are our biggest asset and we pride ourselves in cultivating a supportive and modern working environment; whilst providing you with the training and tools you need to get the job done. We will offer what you would expect in today’s modern work environments:
- Join a growing and successful business
- Genuine career development
Civica is a Diversity Leader
At Civica we are committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. At Civica we recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status.
What Next?
Do we sound like a good match? If so, then we would love to hear from you! Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we will take it from there.
Civica is an equal opportunity employer and welcomes applications from all sections of the community.
No agencies please.