Supporting the Logistics [Supply Chain] department, you ensure the smooth flow of information between internal and external partners by processing various orders within your area of support.
Process Sales order (SO) timely and accurately using various software/s.
Proactively ensure order processing and follow-up until the delivery.
Coordinate with various external and internal stakeholders on order issues, such as sales and marketing, buyers, warehouse and logistics department.
Engage customers by answering order and service questions; providing information about orders and potential services failures.
Administer the credit policy and the application of our sales terms and conditions in terms of payment deadlines, proactively ensuring reminders.
Prepares order or service reports by collecting and analyzing customer information.
Resolves order or service problems by clarifying the customer's complaint; determining the cause of the problem; explaining the possible solutions or escalate the problem to the correct department/person to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Process staff purchase and complimentary goods.
Process credit/debit note for orders with price discrepancy.
Process return orders, follow up with operational related issues until closure.
Ensure continuity of service (inter department cross training and follow up)
Support improvement or enhancement projects assigned by Management.
Proficient in Microsoft Office and ERP systems
Strong coordination and problem solving skills
Good interpersonal and communication
Good command of spoken and written English language
Strong numerical analysis capability
Able to work under pressure and within tight schedule
Diploma holder with at least 2 years of relevant experience in customer service and/or logistics and supply chain management