Administrative/Implementation Assistant
Triptease, Singapore
Job Description
Term: 6 months
We are looking for a personable and organised individual to join our Customer Success team in the position of Implementation Assistant.
As an Implementation Assistant, you will be supporting the Product Implementation Managers who are in charge of providing a seamless onboarding experience to our clients. You will manage a number of tools to configure our products whilst learning the basics of troubleshooting issues to ensure that our customers have outstanding customer service and technical support. The role requires managing timescales and sudden change in priorities.
A key requirement is to be process orientated with a keen eye for detail. You also need to have a passion for technology, exceptional interpersonal skills. You will be expected to learn to troubleshoot any issues with our product’s configuration.
The Triptease platform is helping more than 17,000 hotels around the world speak directly with their guests, manage their parity and offer the best price direct. Join us on our mission to save the hotel industry from becoming a price, on a pin, on a map.
Responsibilities
Process adherence and optimisation
- Ensure that all assigned tasks are completed to a high standard
- Ability to manage a diverse set of priorities and meet deadlines
- Follow all internal processes
- Review lessons learnt with each process and suggest better ways to do things
- Scrupulously maintain accurate reporting of tasks
Problem-solving
- Communicate and problem solve with stakeholders
- Troubleshoot product configuration issues
- Good analytical skills with the ability to identify issues
Personal skills
- Ability to work with a wide range of people
- Manage internal expectations, timeframes and milestones
- Self-motivated, flexible and to work under own initiative
Requirements
- You must be technically savvy
- Excellent communication skills
- Strong organisational and problem-solving nature
- Hawkish attention to detail
- Team player
- Calm under pressure
- Fluent English
Benefits
Our start-up culture means everybody's contribution matters and is celebrated. We set ourselves ambitious goals and are proud of our ability to deliver those through smart working.
- Pace. We’re growing. Get on board fast and be part of the journey. No two days are the same. You won’t get bored.
- Having a real impact on an award-winning and fast-growing company, listed in The Sunday Times Tech Track 100 (2020)
- 20 days holiday on top of public holidays as well as one day a year to volunteer with a charity of your choice
No agencies or recruiters please!