Are you ready to put your mark on one of the world's most leading tech brands? We are one of the most successful companies in the world that you probably never heard of, according to Forbes Magazine. Sinch brings businesses and people closer with tools enabling personal engagement. Our cloud communications platform reaches every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video.
The essence of the role
As our new Senior Account Manager - Global Banking, you turn customers into fans leading your client accounts to ensure the most strategic and highest quality work. You are a trusted advisor to your clients and you maintain a strong understanding of their business objectives. Your primary responsibility is account development and growth.
As our new Senior Account Manager - Global Banking you will:
- Lead a set of key accounts in the banking domain and ensuring high satisfaction, profitability, and growth
- Partner with customers stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives.
- Develop an understanding and knowledge of customer's products implementation and evangelize the capabilities of Sinch across all product lines.
- Deliver business value and innovation to a customer's business by understanding customer's key business challenges and potential for growth.
- When appropriate, recommend additional Sinch products amp; services and advisory experts needed to drive product adoption and customer success.
- Proactively communicate technical product changes and other relevant updates and work closely with product team to drive roadmap and new customer opportunities
- Ensure the customer has an exceptional experience while driving outcomes for their business.
- Provide necessary health checks and reporting to ensure all SLA's are being met and usage trends show customer adoption.
- Act as the customers first line of escalation
The role is based in Singapore and report to the Regional Director, Southeast Asia.
Who are you? In order to contribute in this role, you are customer focused and have the ability to create relationships with decision makers high up in organizations. You have excellent writing, presentation and communication skills with an ability to conceptualize the technical and commercial values of our offering. The role requires you to have the ability to work independently and take ownership of your own work as well as be a team player.
- Around 5 - 10 years of account management or sales experience ideally in handling large global accounts in the banking domain
- Ability to build relationships and manage client communication in a structured manner
- Previous experience in the mobile industry or telephone services is a plus or having a keen interest in mobile communications (A2P SMS, MMS, CPaaS, Voice)
- Proficient in MS Office (Excel, PowerPoint) and CRM tools (Salesforce)
- Excellent verbal and written communication skills
- Fluency in English is required
Please submit your application no later than Sunday 4 July 2021.
Our corporate language is English, please submit your application in English.
Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day.
Are you ready? Join us on our journey!
About the recruitment process:
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process.