Are you interested in joining one of the world's leading tech brands and be part of our journey forward? We are one of the most successful companies in the world that you have probably never heard of, according to Forbes Magazine, and we have exciting future plans! We are looking for Technical Support Professionals that will ensure our most valuable and strategic clients receive maximum value from Sinch’s products and services.
We are looking for Enterprise SMS Customer Support Professionals that want to help Sinch’s Customers
The essence of the role
The Customer Support Professional will be responsible for ensuring our most valuable and strategic clients receive industry leading customer experience and technical service quality.
This will be done through managing support tickets, working closely with our clients and cross functional teams the role provides dedicated technical support and service delivery management for key clients who are assigned to them. To be successful in this role you need to be a customer-oriented person who enjoy helping clients with various support issues.
Why join?
You will get the opportunity to work in a fast-growing and fast-paced company where your work really matters. You will be a dedicated support person who will help Sinch’s Enterprise customers.
Why Sinch?
As a global company within SMS/Messaging and with a CPaaS (Communication Platform as a Service) solution we are continuously striving for the top and to be the best in our industry. We want people who really want to make a difference to join.
This is a customer facing role with dedicated Enterprise customer ticket management
As our new Customer Support Professional, you will:
Who are you?
To strive and be successful in this role you need to have experience in similar roles within the telecom industry. It is advantageous if you have worked in a global environment before. We are looking for a person who is customer oriented with great client management skills. It's also very good if you have a similar role today in a telecom company focusing on messaging and want to take on a new challenge, for the right person there may be room for growth and advancements within the organization.
In addition, we see that you have:
It is a merit if you have experience with:
We are looking for our new Customer Support Professional located in Singapore.
Join us on our journey!
About the recruitment process:
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process.