Technical Key Account Manager (Luxury Fashion)
Bollore Logistics Asia Pacific, Singapore

About the role

Reporting to the Regional Key Account Manager for Luxury Fashion vertical, this role will assist in managing accounts in the luxury fashion sector while also running analyses for reporting purposes. This client-facing role will work with our ASPAC entities to ensure the highest level of service is being delivered to our customers in the luxury fashion sector.

What you will be doing

1. Account Management

• Monitor daily transactional activities and proactively work with various entities to ensure that our service meets customers' expectations
• Rectify service, communication, coordination and operational lapses and account management related subjects
• Identify, articulate and propose service improvements
• Work with entities for focus and alignment of efforts amp; deliverables to support and strengthen objectives for the accounts
• Identify and report on new opportunities for business growth and likewise business threats

2. Reporting

• Collate, update amp; maintain Account Dashboard for review / reporting
• Prepare monthly / quarterly business reports and participate in the meetings
• Review and communicate on customer KPIs and expectations

3. SOPs, Implementation amp; Account Initiatives

• Work with entities to articulate and deploy account initiatives amp; SOP
• Deploy account objectives amp; best practices across ASPAC

Requirements

The successful candidate

Essential

• Minimum 5 years working experience with a freight forwarder in an Operations / Customer Service role or as a Logistics Lead in a Consignor / Consignee organization
• Operational experience / knowledge in air freight, sea freight, customs brokerage amp; supply chain
• Attained at least tertiary education
• Excellent communicator
• Experience managing projects

Desirable

• Account Management experience and/or experience in fashion industry would be an advantage
• Team-player
• Working knowledge of Tableau/ dashboarding tools will be a plus
• Detail oriented
• Goal oriented, motivated self-starter with excellent organization skills and ability to multi-task

Job Rewards and Benefits