About us
Human Made is a globally distributed* company that helps organisations drive customer engagement, reinforce brand value and improve operations with digital solutions powered by Altis, our WordPress digital experience platform, and Human Made the agency.
Over the past 10+ years, we’ve helped brands such as TechCrunch, CapGemini and USA Today build and deliver their digital strategies, transforming the way people interact with some of the most visited websites in the world. We have deep expertise and investment in using WordPress as a tool to create large-scale platforms, websites, and applications that drive transformational business value.
About you
You are ambitious, highly communicative, up for a challenge and looking to make an impact.
You have a passion for excellent digital project delivery and for awesome SaaS products and services. You are excited at managing client relationships, and have had experience growing your enterprise accounts by imaginatively identifying opportunities and inspiring your colleagues to deliver.
Now you’re looking for a new opportunity to grow, to join a highly skilled team with a superb set of services amp; products.
We’re that team - We’re global, with a strong presence in Singapore, Australia and across the APAC region. We have outstanding global enterprise clients based here, and we need you to help us grow the value we deliver to them, and to expand the portfolio.
If you have a background in web project management, SaaS or PaaS account management, or Customer Success, we’re particularly interested to hear from you. But honestly, we don’t know who you are, or where you are now, and we’d love to be surprised.
Note that this is a salary position, not OTE or bonus based. Apply at the link below, or if you’d like to reach out confidentially to find out more about this role, just drop us a line.
Role Description
The APAC Senior Account Manager is responsible for the health and growth of a regional portfolio of clients. Your performance is measured against the retention of clients, the growth of revenue, and will be tracked against client satisfaction.
You will work alongside Project Managers to plan and manage the professional services project delivery process and collaborate with Account Executives to drive new sales opportunities to grow our business in the region. You will work with our product team to grow and develop our SaaS product (Cloud amp; Accelerate) delivery to our clients, and support our partners in delivering outstanding solutions built upon our Platform (Altis).
Human Made is a remote company. In the role of (Senior) Account Manager, this means that you will need to be adept at communicating in a clear and timely way with colleagues and clients with your region and globally, using real-time and asynchronous text, and voice and video communications tools, software development support tools such as repositories and issue management tools, intranet platforms, and email.
Responsibilities