IT SG - Senior Desktop Support Engineer (Mandarin Speaker)
ZFX, Singapore

• Day to day user support
• End user equipment support
• Basic server and network equipment support
• Inventory management
• Monitoring queue and routing tickets
• Documentation within Confluence pages of troubleshooting manuals, escalation procedures and contact details
• Coordinate with vendors and internal resources to ensure operational excellence
• Monitoring applications and services
• Perform day to day operational tasks to maintain healthy system function
• Review and analyse information systems to improve quality and stability
• License management
• Incident, Problem and Change management
• Takeover support of new systems and procedures.

Requirements

• Minimum 3 years’ experience in IT as end user support specialist
• End user equipment support
• Knowledge of desktop operating systems
• Ability to evaluate and solve complex problems and issues
• Knowledge of SQL, XML, PowerShell
• Knowledge of server and network infrastructure
• Understanding of the API principle
• Understanding of the architecture of the multi-tier systems
• Knowledge of scripting languages such as Bash, PowerShell and etc support is beneficial
• Documentation skills
• Ability to thrive under stressful situations
• English and Mandarin language proficiency is a MUST

Benefits

• Medical Benefit
• Optical Benefit
• Life Insurance
• Quarterly Performance Bonus
• Work From Home (Wednesdays)
• Work From Home / Anywhere Policy (Tamp;C applies)
• Remote Working (based on HOD approval)

Job Rewards and Benefits