Service Operations Engineer
Sinch, Singapore
Job Description
We are Sinch. We are a leading global communication platform as a service (CPaaS) provider the connector between the two through our messaging, voice and video solutions. presence in more than 50 countries, we’re a growing global organization that helps amazing companies engage with customers on their mobile phones. And whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.This is a chance for you to dream even bigger than ever. And because we believe that equal opportunities are the key to our success, no matter who you are, you’ll be able to explore career options, face fascinating challenges, building your skills alongside amazing experts. It’s not easy to reach every person, on every phone, on every channel, everywhere. Join our team as a Service Operations Engineer.
The essence of the role
Our leading communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video.
As part of the Service Operations team you will be a part of account configurations, implementing and maintaining the Sinch messaging platform and other supporting systems. In addition, it will involve monitoring of the Sinch production platform and provide technical assistance to other teams at Sinch.
We are looking for candidates who are either Singaporean or have permanent residency in Singapore as this job is based in Singapore.
As our new Service Operations Engineer you will be responsible for:
- Implementation amp; maintenance of Sinch messaging and application platform.
- Application deployment, troubleshooting and administration.
- Working on analysis/design and deployment of project related tasks that include carrier mandates / client connections or internal Sinch processes.
- Documenting processes and training new employees in different teams that deal with Sinch applications.
- Fault Management.
- Ensure quality of service to internal and external stakeholders as well as maintaining relationships throughout the company.
- Build and maintain lab, staging and production environments.
- 3rd line escalation path for Sinch messaging and application platform issues.
Who are you?
- Have a degree in IT, engineering or similar academic area, or relevant work experience from tech-company.
- Have 3+ years experience in an enterprise operational role.
- Have experience in application monitoring.
- Experienced using trouble ticketing systems.
- Have a good understanding of TCP/IP, networking, client/server applications, SMPP, SMTP, HTTP, TLS, SSH, SQL and database management systems.
- Basic understanding of Java run time environments.
- Linux System experience
- Experience in Jira
- Previous experience from the SMS industry is desired.
You’ll stand out from the crowd if you have:
- Exposure to CRM systems
- Perl and Shell Scripting
- Experience from working with customer support.
Being you at Sinch
We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, color, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.
Your Life at Sinch
Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.
It’s time to chase the answers, chase the challenges and chase the dream.. We are excited to hear from you and look forward to reviewing your application and resume!
Ready? Join us on our journey!
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